Furnish support.

We answer within two business days, Monday to Friday, excluding UK public holidays. Times are UK time (GMT/BST).

A first reply is an acknowledgement with either an answer or what we need from you next. It is not a promise that a defect is fixed by then — where a fix is needed, we will tell you what we are doing and roughly when to expect it.

• Installing, configuring and updating Furnish.
• Questions about theme settings, sections and blocks.
• Defects in the theme: anything that does not behave the way the documentation says it does.

• Code customisations, including changes made to a copy of the theme. If the theme has been edited, we may ask you to reproduce the issue on an unmodified copy.
• Third-party apps and their blocks. We can confirm whether the theme is at fault, but the app's developer supports the app.
• Shopify platform features — payments, shipping, taxes, domains, email deliverability. Those are Shopify Support's.

If you want customisation work done rather than supported, that is something we do separately as an agency. Email the same address and we will quote it.

Include the following and we can usually skip a round of questions:

1. Your store URL, and a preview link if the theme is not published.
2. The theme version, from Online Store → Themes, or theme_version in theme settings.
3. The page and section it happens on.
4. What you expected, and what happened instead.
5. Browser and device, and whether it also happens in another browser.
6. A screenshot or screen recording.

Furnish is versioned. Theme settings are not carried across an update automatically, so update on a copy rather than in place:

1. Duplicate the live theme.
2. Apply the update to the copy.
3. Check the copy — home page, a collection, a product, cart and checkout.
4. Publish the copy.

Most questions are answered in the merchant guide, which covers every theme setting, section and block, and has a troubleshooting section for the things that surprise people most often — missing filters, conditional sections, and colour schemes that look flat.

Furnish is built and maintained by SwiftSync, a Shopify Partner based in Sutton Coldfield, United Kingdom. Support enquiries go to info@swiftsync.uk and are answered by the people who work on the theme.